Property insurance claims FAQs
- How long will it take to complete the repairs to my home or business?
- When do I have to pay my deductible and to whom?
- Do I need to file a police report if I have been the target of theft?
- What happens if my home is unfit for occupancy as the result of the loss?
- How do I make a claim for personal property?
- What will I need to show proof of ownership for stolen property?
How do I report a property claim?
You can report a property claim online or by calling AMA Insurance toll-free at 1-888-426-2444. Learn more about how you can report a claim.
Will my premium be affected if I have a property claim?
There are many factors that influence your insurance rates. For more information on how a claim will affect your premium, please contact your AMA Insurance agent, visit an AMA centre, or call us toll-free at 1-800-615-5897.
What is a deductible?
A deductible is the amount you have agreed to pay in the event of a loss. Your policy premium is calculated based on the amount of your deductible.
How long will it take to settle my claim?
This will depend on several factors, including the type of loss, the extent of the damage and the availability of required vendors. Your AMA Insurance claims representative will make every effort to ensure your claim is settled in a timely fashion.
When should I report the claim?
You should report the claim as soon as possible by calling AMA Insurance's 24-hour claims service at 1-888-426-2444. You can also report your property claim online.
What happens if there is damage to my property?
Your claims adjuster may visit your property to inspect the damage and provide an estimate. We may also make arrangements for a contractor to attend to assess the damage and provide us with a quote for repairs. You are also welcome to obtain estimates and submit these to AMA Insurance.
Who will repair the damage to my home or business?
You are free to choose the contractor who will perform the repairs, as long as that person is authorized and qualified to do so. You may also choose to use the contractor who supplied the quote for repairs to AMA Insurance.
How long will it take to complete the repairs to my home or business?
This will depend on the availability of contractors and their trades people. Before you sign a work order with the contractor of your choice, be sure to discuss timelines.
When do I have to pay my deductible and to whom?
If repairs to your residence are required, you normally pay the deductible to the contractor once the work has been completed. If your claim involves personal property, the deductible amount may be subtracted from your settlement. Your claims adjuster will be able to advise you how your deductible will be applied.
Do I need to file a police report if I have been the target of theft?
Yes. Your insurance policy conditions require that you report this type of loss to the police.
What happens if my home is unfit for occupancy as the result of the loss?
If you are unable to live in your home as the result of a covered loss, your insurance policy has provisions for additional living expenses, subject to a specified limit. This will cover expenses such as rent or moving costs while you wait for your home to be repaired. This coverage is only for those expenses in excess of your normal living expenses. Your claims adjuster will explain this coverage in further detail in the event of a claim.
How do I make a claim for personal property?
Your claims adjuster will provide you with a form called a Schedule of Loss form, on which you will be asked to detail all personal property that was lost, stolen, damaged or destroyed. You will also be asked to provide information about the items, including how much it will cost to replace those items. AMA Insurance will then verify the pricing of those items and work with you to reach a settlement. We may also involve vendors with whom we are familiar to provide quotes for the replacement of property.
What will I need to show proof of ownership for stolen property?
Original receipts, photographs, manuals, packaging and accessories can serve as proof of ownership.
