AMA Insurance complaint resolution process

At AMA Insurance, our goal is to provide you with quality service and exceptional products to meet your needs. If you experience a problem or have a complaint, we would encourage you to contact us with your concern so we can work at finding an amicable solution. By informing us of any problems, we are able to continually work at improving the experience of our customers.

If you would like to report a complaint, please use the following steps.

Step 1

Please contact the AMA Insurance employee who originally assisted you.

Step 2

If you are not satisfied with the resolution offered by this employee, you can ask to speak to that individual’s manager or supervisor.

Step 3

If you are still not satisfied with the service you are receiving, the matter will be escalated to the regional manager and then the department director. At this point, you will receive a letter from the director stating our position.

Step 4

In the event the previous three steps have not led to a satisfying conclusion, you can contact the General Insurance OmbudService (GIO). The GIO will select an independent resource to mediate a session between you and AMA Insurance. You can contact the GIO toll free at 1-877-225-0446 or online.