CAA Dollars® Terms & Conditions

CAA Dollars® are administered by the individually owned and operated Canadian Automobile Association (“CAA”) Clubs. The terms and conditions outlined below apply to the accumulation and redemption of CAA Dollars (collectively referred to as the “Program”) at the Alberta Motor Association (“AMA”).

• Participation in the Program
• Accumulation
• Partners
• Redemption
• Acceptance
• Privacy
• Limitation of liability
• Termination, Changes and Breach
• General
• Additional Details

As a valid AMA member in good standing, you’re automatically eligible to earn CAA Dollars at the participating organizations who are part of the Program (“Partners”) and to redeem the CAA Dollars accumulated in your AMA membership account.

CAA members visiting Alberta are able to present their CAA membership card to accumulate CAA Dollars with Partners in Alberta. The CAA Dollars accumulated at Partners located in Alberta will then be transferred from AMA to the appropriate CAA member’s account at the CAA club that CAA member belongs to.  Likewise, AMA members can present their AMA membership card at Partners in other provinces of Canada to accumulate CAA Dollars.

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CAA Dollars are accumulated each time you present your valid AMA membership card at any of the Partners. It is the responsibility of the AMA member to present their valid AMA membership card to Partners to obtain the benefits. Currently, Partners that enable you to accumulate CAA Dollars include the companies listed below under the header CAA Dollar Partners. Please note that the Partners and their offers may change without notice. The CAA Dollars accumulated through Partners will be stored in the AMA primary member’s account in AMA’s membership system. GST on your purchases, if applicable, is included in the total CAA Dollars stored in your membership account. For each CAA Dollar accumulated in the membership account, the value at time of redemption will equal $1.00.

AMA may cancel your already collected CAA Dollars if the issuing Partner advises AMA to cancel those CAA Dollars.  For example, if you returned products for which the CAA Dollars were issued. AMA may refuse to record or honour CAA Dollars in your account, or if already recorded, we may cancel them, if we cannot confirm that the CAA Dollars were properly issued or obtained. Neither AMA nor any Partner is responsible for any promotion or offer for CAA Dollars which is no longer in effect.

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Please read list of the partners where AMA members can earn CAA Dollars.

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CAA Dollars can be redeemed at AMA Travel, AMA Driver Education, AMA Member Services, AMA Registries, or AMA Insurance for products and services available through these business units, excluding travellers cheques, foreign currency, VISA Money Cards, monthly insurance payments, on-scene payments for Roadside Assistance surcharges, on-scene payments for Roadside Assistance for extra mileage, CAA Battery Service and deposits (Guaranteed Investments Certificate “GIC”, Registered Retirement Savings Plan “RRSP”, Tax Free Savings Account “TFSA”) with external financial institutions other than Bridgewater Bank. The CAA Dollars stored in your membership account can be contributed to support traffic safety programs under the CAA Foundation for Traffic Safety initiative.

CAA Dollars can be redeemed electronically at the point of purchase in AMA’s Member Services and AMA Travel for membership renewal fees, the purchase of new memberships or for products available through AMA’s Member Services, which include but are not limited to items such as atlases, luggage, and miscellaneous travel supplies. Additionally, CAA Dollars can be redeemed for generic AMA gift certificates that can be purchased for others through Member Services. AMA assumes no responsibility for any loss, damages, injuries or personal harm or expense relating to any AMA product or service which you choose to redeem your CAA Dollars for. 

Upon your request, you may also have your CAA Dollars automatically applied to the balance owing for your annual AMA membership renewal fee.  If you use this CAA Dollars automatic payment method, CAA Dollars redeemed for the annual membership renewal fee and your CAA Dollars balance will be represented on the annual renewal statement that you receive from AMA. If you believe that the  balance of CAA Dollars showing on your annual AMA membership renewal statement is incorrect, you must notify AMA within sixty (60) days of the renewal date or the amount shown will be deemed correct, except for any CAA Dollars that may have been applied to your account in error. You can discontinue using the CAA Dollars automatic payment method for your membership renewal fees at any time.

The value at time of redemption of each CAA Dollar is equal to one Canadian Dollar, however CAA Dollars must be redeemed for products and services available through AMA.  CAA dollars have no cash value and cannot be redeemed for cash.

To inquire about the balance of CAA Dollars in your membership account, check your CAA Dollars balance online (www.ama.ab.ca/caadollars), visit Member Services at your nearest AMA Centre, or call 1-800-222-6400.

AMA Associate members are eligible to receive all AMA products and services, including the accumulation of CAA Dollars.  However, CAA Dollars earned by Associate members will be stored in the AMA Primary member’s account. Both the Primary member and spousal Associate are eligible to redeem CAA Dollars. Other Associate members require consent from the Primary member prior to redemption.

In the event that you, as a Primary AMA member, do not renew your AMA membership by your yearly renewal date, you will only be entitled to redeem CAA Dollars accumulated on your membership account up to the date of your renewal and redemption or transfer of such must occur within six months after your renewal date or accumulated CAA Dollars are forfeited. If your lapsed AMA membership is reinstated within six months, you will be entitled to redeem CAA Dollars accumulated on your membership account. If you choose to purchase a new membership instead of reinstating your original membership, you will only be able to redeem the CAA Dollars accumulated on your membership account up to your renewal date.

The transfer of any balance of CAA Dollars to another CAA club will only occur after three months notice from you that you now belong to another CAA Club. In case of divorce/relationship breakdown, and with AMA’s authorization, the Primary AMA member may release accumulated CAA Dollars in their AMA membership account to an Associate cardholder on their account or to another Primary cardholder. The Primary AMA member in whose membership account the CAA Dollars reside, will bear ownership of the CAA Dollars even if the CAA Dollars were accumulated on the Associate card(s). In the case of death, the CAA Dollars accumulated under a primary AMA membership can be transferred to an AMA membership belonging to a family member of the deceased. In the event that a family member of the deceased does not have a primary AMA membership, a portion of the CAA Dollars in the deceased AMA member’s account must be used to set up a new Primary membership for a person named by the executor of the estate and any remaining CAA Dollars in the deceased AMA member’s account would be deposited into this new membership account.

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Through tthe act of receiving discounts or accumulating CAA Dollars at Partners, you agree that you have read and understand these Terms and Conditions and are bound by all of them.  These Terms and Conditions may be changed from time to time without notice.

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You consent to AMA’s collection and use of your membership information in accordance with AMA’s Privacy Policy, which outlines AMA’s ongoing commitment to protect the privacy and confidentiality of your personal information. Our policy complies with the requirements of the Personal Information Protection Act of Alberta. Full details are outlined in “Protecting Your Personal Information” brochures available at any AMA Centre or at AMA’s website at www.ama.ab.ca.

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Neither AMA, it’s wholly owned subsidiaries or affiliates nor any of their respective officers, employees , directors, agents or contractors have any responsibility or liability for any expense, loss, cost, injury, damage, delay, travel cancellation, accident or any other matter or thing whatsoever, however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to (i) the Program; (ii) any failure, delay or decision by AMA in administering the Program or amending these Terms and Conditions or the basis on which you can redeem CAA Dollars; (iii) any offer, representation, statement or claim about the Program, the Show Your Card & Save Program, and about any Partner or their products or services.

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AMA may change these Terms and Conditions and/or any aspect of the Program without notice. For example but without limitation, we may add, delete or change Partners, accumulation or redemption details regarding CAA Dollars. If you default on your AMA membership, become bankrupt, commit fraud, misrepresent any information, violate any Terms and Conditions, abuse the Program privileges or act in any other way to the detriment of AMA or the Partners, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your membership and/or cancel your CAA Dollars. In the event that you default on payments for your AMA MasterCard, CAA Dollars accumulated on those purchases may be revoked. If a CAA Dollar expires or is cancelled for any reason, it becomes void without compensation.

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These Terms and Conditions constitute the entire agreement between you and AMA regarding your participation in accumulating and redeeming CAA Dollars. Except as expressly contained in these Terms and Conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. AMA is the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Program. CAA Dollars have no cash, monetary or other value and cannot be converted into any currency. All materials and any notices from us will be sent to your address as recorded in our membership account system; please notify AMA if your address changes. The Program, all rules and Terms and Conditions is governed by the laws of Alberta, Canada. If any provision of these Terms and Conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining Terms and Conditions.

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If CAA Dollars are applied to the purchase of airline tickets, you are responsible for and must pay all taxes and service fees (including sales, GST, departure and transportation taxes and fees, airport improvement fees, or other taxes), excess baggage charges, customs charges, health or other inspection fees, fuel surcharges and other non-ticket costs or charges which may be imposed. All tickets issued are subject to the terms and conditions applicable to the fare basis.