AMA Roadside Assistance™

3 Easy Ways to Request Service
ONLINE   Avoid telephone queues by requesting service online 24 hours a day.	CALL 1-800-222-4357 (1-800-CAA-HELP) *You can also secure service from another source and submit the original itemized receipt to AMA for reimbursement consideration.	DOWNLOAD
Need to cancel an existing service request?		CANCEL REQUEST

General Information Check Current Wait Times in your area. Before your head out on the road visit AMA Road Reports® for the latest road conditions, weather conditions and traffic cameras. Roadside Assistance provides 24-hour emergency service throughout Canada and the United States. Vehicles disabled in traffic receive priority over those waiting at home or office. See the services covered under your membership. AMA will inform you, whenever possible, of delays due to heavy demands during bad weather, heavy traffic or unusual conditions.		Rescue phone numbers  Calgary  (403) 246-0606  Edmonton  (780) 430-7700  Red Deer  (403) 347-2511  Grande Prairie  (780) 538-9282  Medicine Hat  (403) 528-3131  Lethbridge  (403) 329-3000  Cellular  *222  All areas  1-800-CAA-HELP  1-800-222-4357

Below is a quick guide of our membership options. Your membership also includes access to all other AMA services, including Automotive, Roadside Assistance, Financial, Insurance, Registries, Deals & Discounts, member exclusive savings and Travel.

 

 

	Basic	CAA Plus	CAA Plus RV
Covered Vehicles	Passenger Vehicles	Passenger Vehicles	Passenger Vehicles
	Pedal Bikes	Pedal Bikes	Pedal Bikes
		Motorcycles	Motorcycles
			Motorhomes & Trailers
Service calls per year	5	5	5
Towing distance per call In any direction or back to the closest service provider's base of origin.	5 km	160 km	160 km
Coverage Range: Canada, Continental US, and Hawaii
Passenger vehicles
Motorcycles
Motorhomes and Trailers
Winching/extrication
When required, a second winching vehicle and driver provided cost-free
Fuel and Delivery Limited supply of fuel	free delivery	free fuel and delivery	free fuel and delivery
Vehicle Unlock To gain entry to the vehicle
Vehicle locksmith service (up to) If key cutting or lock repair is required to make the vehicle operable	$50	$100	$100
Roadside Assistance
AMA Bike Assist
Additional services included
Passport Photos	$12	free!	free!
Plus and Plus RV members get one free set per membership year
Travel Accident Insurance When booking with AMA Travel Services	$100,000	$300,000	$300,000
Group Personal Accident Insurance
Trip Collision Reimbursement All amounts in Canadian Dollars	$300	$600	$600
Fantastic member benefits	free!	free!	free!
Hertz Gold Plus Rewards® Membership	Free + 1 weekday rental	Free + 1 weekday rental	Free + 1 weekday rental
Price	starting at $78*	starting at $117*	starting at $144*
Some restrictions apply. * New Primary members add a one-time $18 registration fee. Prices do not include GST.

 

Road service is available to the member when the eligible vehicle he/she is driving, or riding in as a passenger, is unable to proceed under its own power due to mechanical failure.

• Only members are eligible for Roadside Assistance. Non-members presenting a member's card are not eligible for Club service.
• If a valid membership card and driver's licence are not presented at the time of service, the service provider will charge at prevailing commercial rates.
• All members, including associate members, may receive up to five Roadside Assistance calls per membership year. Members exceeding five calls will be required to pay for the service.
• AMA will provide emergency cheque acceptance for Roadside Assistance services up to $350 per occurrence. Only cheques in the member's name will be accepted.
• CAA Plus and CAA Plus RV cannot be purchased for immediate use or to cover pre-existing conditions.

Coverage cannot be extended for the following:

• Second or additional trips by the Auto Club on any one call, including re-tows from residence to repair facility
• Service to vehicles driven into areas not specifically designed for public travel
  i.e., private commercial roads, vacant lots, creek beds, frozen lakes, etc...
• Service to vehicles without valid licence plates
• Towing due to infraction of the law
• Extra kilometre charges
• Cost of fuel, parts or supplies (note: fuel exception under CAA Plus and CAA Plus RV).
• Cost of tire or mechanical repairs
• Cost of battery charge or thawing of frozen vehicles
• Towing under police direction or due to infraction of the law
• Storage and impound fees
• Taxi, ferry or toll charges
• Vehicle rental expenses

Non-eligible vehicles

• For-hire vehicles (taxis, limousines)
• Buses
• Ambulances
• Or as deemed by CAA/AAA

If, after contacting CAA/AAA for service, it is determined that there are no CAA/AAA Roadside Assistance contractors servicing the area, AMA will reimburse the cost of prevailing commercial rates for the area.

However, if a member does not request the CAA/AAA Roadside Assistance contractor that services the area, reimbursements are limited to the AMA Club Set Rate. In many instances, the amount refunded to a member will be less than the actual expense paid to the non-CAA/AAA service provider.

CAA Plus members requiring service in the United States for a motorcycle will be required to pay at the time of service and request reimbursement from AMA.

CAA Plus RV members requiring service in the United States for recreational vehicle trailers (motorcycle, boat, horse, utility, etc.) will be required to pay at the time of service and request reimbursement from AMA.

Submit the original itemized receipt and reimbursement form  within 30 days for reimbursement consideration to: RSA Reimbursements AMA Box 8180, Station South Edmonton, AB T6H 5X9 Service receipts must have been issued from a registered company.

1.	Members are entitled to free towing, up to mileage limits in any direction from the point of disablement OR to the nearest responding Roadside Assistance contractor's base OR to a facility en route. Members will pay for mileage beyond the outlined limits at commercial rates.
2.	Members, or their designated representatives, who cannot accompany the disabled vehicle or meet the tow truck operator at the destination must book a repair facility and pay applicable mileage charges in advance. This is also required if the tow is needed within the Edmonton or Calgary boundaries.
3.	AMA is not able to tow a vehicle from one facility to another until one agrees to make the repairs.